Frequently Asked Questions
Everything you need to know about bringing a taste of home to your doorstep.
How do you ensure the freshness of biltong and boerewors during transit?
Our biltong is sliced and packed to order in breathable packaging, while our boerewors is shipped in specialized insulated containers with gel ice packs to maintain a consistent temperature throughout the delivery process.
Do you ship South African products internationally?
Currently, we ship to all provinces within the country. We use express couriers to ensure that perishable items like milk tart and meat products arrive as quickly as possible to maintain quality.
Are your products authentic imports from South Africa?
Yes, we stock a wide variety of authentic brands imported directly from South Africa, including Ouma Rusks, Mrs. Ball's Chutney, and All Gold. For fresh meat products, we follow traditional South African recipes using premium local ingredients.
What is your return policy for food items?
Due to health and safety regulations, we cannot accept returns on perishable food items. However, if your order arrives damaged or if there is an issue with the quality, please contact us within 24 hours for a replacement or refund.
How can I track my order?
Once your order is dispatched, you will receive an email with a tracking number and a link to our courier partner's portal so you can monitor your parcel's journey in real-time.
Do you offer bulk discounts for events like Braais?
We certainly do! For large orders of boerewors, steaks, or catering-sized snacks, please contact our wholesale department directly for special bulk pricing and delivery arrangements.